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KSKenneth S. (North Port, Florida) Thursday, January 11, 2018
AD: 169697

"My name is Kenneth S. and I received a call from Natisha C. today. Natisha assisted me in the update of my time share add. She was very helpful and answered other questions that I had. It was a pleasure working with such a helpful person. Please pass my comments on to the company. I enjoyed our conversation. Thank you, Ken S."

CKCheryl K. (Las Vegas, Nevada) Monday, January 8, 2018
AD: 170580

"Thank you for contacting me regarding the status of my timeshares for sale. I appreciate you taking the time to explain the different aspects of my online access and your patience in going over the many resources I have at my fingertips. Your organization obviously leads the industry in it's meticulous "maintain dialogue with the Customer before, during and after the sale" approach. What a refreshing corporate attitude and commitment to excellence that is so often, MIA, or missing in action today! True professionals like you, Jessica, are a blessing in disguise to sellers like me, who are expecting the best, up-to-date information on their timeshares and actually get it. I loved the fact that you contacted me to let me know the latest on my Playa Grande ads and to remind me of not only immediate offers by phone and online but also at appropriate intervals to keep the ads fresh. To a seller, it's so very important to know that the marketing partner you've hired to help you is working in tandem with you to reach a win-win campaign result. Jessica, if you would, please pass this email along to your boss, Chris Murphy, and any other directly-connected Leaders, so that they are aware, (if they aren't already), that they have a jewel (you) in the treasure chest. With the Customer Service knowledge and experience that you demonstrated today and your innate ability to "touch" the client in a gracious way, you are more valuable to your company than all the diamonds, rubies and emeralds anyone may find."



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