Luis, Wow, thank you so much for all your help. I was sitting here feeling a little uneasy about my agreement with I wanted to see the online advertisement that was representing my two timeshare point contracts with Diamond International. I needed to get a comfort level with the process. Well, Luis answered the phone and he was Wonderful. He walked me thru the login process so that I could see my ads. He also had a few questions about the timeshares and will add it to the listing, if needed. I am so happy I called. PS "you have my permission to use this publicly" 11/6/2014

P. Burroughs (Doylestown, PA)Wednesday, November 26, 2014

Luis was great, very helpful and informative. 11/5/2014

K. Harrigan (Bronx, NY)Wednesday, November 26, 2014

I would like to report that I spoke to Luis Villeda today. What a pleasant experience while he patiently walked me through the steps which I required to update my information. Hopefully, if I need any help, I will be able to contact him so that my future experiences may be as great as they were today. 11/5/2014

B. Moore (Regina, Canada)Wednesday, November 26, 2014

To whom it may concern. Over the past hour Mr. Luis Villeda, Director of Customer Service worked with us, Jason Palmer and Carolyn Jones reviewing our account and making changes. We have been waiting since Jan 2014 to receive some positive information about the sale of our property and were very anxious and frustrated when we made the phone call. When we called we did not expect to receive such great service and was pleasantly surprised when Mr. Villeda answered the call. He was very generous with his time and literally walked us through the entire sale and rental processes and made recommended changes that would assist in the sale of the property and rentals while the property is waiting to be sold. We took advantage of the offers (lowering the asking sale price and paid for the assist in rental). We thank you Luis for your time and patience and we look forward to a sale or rental of the property very soon. Your support is very much appreciated. 11/5/2014

J Palmer and C. Jones (Accokeek, MD)Wednesday, November 26, 2014

I had the pleasure of speaking with Jennifer Chase in customer service today and may I say it is always a great pleasure and a personal heartwarming surprise when I find myself dealing with professional, warm, talented, kind, helpful, respectful, knowledgeable, polite, endearing fellow human beings that also have a sense of humor as well as enjoy what they are doing in their chosen field and can even manage to smile when dealing with not so nice people. The world would be so much better off if we treated others as we, ourselves, our families would appreciate being treated in any situation; being, good/safe or the extreme opposites we just might find ourselves in someday. Please feel free to use/distribute my email to you as you please. Thank you for your ongoing support and please stay happy and healthy. 11/4/2014

R. Bevington (Wellington News Coorparoo QLD Australia)Wednesday, November 26, 2014

Hi Patrick, thank you so much for your kindness and for sharing your knowledge with me today. You were extremely helpful. I felt much better, more informed after our conversation today.I hope to talk to you again in the near future. 11/4/2014

K. Miller (Asheville, NC)Wednesday, November 26, 2014

Thank you Brandon for taking my call today, it was a pleasure speaking to you, you made it very clear to me as to what my next step is towards selling my timeshare, also in saying that you weren't in the least intimidating nor pushy which made me feel very much at ease, “you have my permission to use this publicly" as I feel good customer service should be acknowledged. Once again many thanks for your very personable communication skills. 11/4/2014

C. Lewis (Sunshine West, Victoria Australia)Wednesday, November 26, 2014

Sirs:I wish to comment on the service I have received from your associate, Mr. Patrick Meagher.Mr. Meagher has been extremely friendly and helpful towards me and my wife in our interactions. He has tried to explain the process of the selling of our time-share very well.We could not ask for a more thorough, friendly and helpful person.Our compliments! (You have our permission to use this e-mail on your web-site) 11/2/2014

Mr. & Mrs. Wandling (Huachuca City, AZ)Thursday, November 13, 2014

I had the need to contact your customer service department this morning and talked to Jesika Bolin. I Just wanted you to know that she would be the perfect example of what EVERY customer service should be like. She is courteous, professional and knowledgeable. Congratulations on having such fine people working for you. 11/1/2014

B. Siok (Oconomowoc, WI)Thursday, November 13, 2014

I truly enjoy speaking to Patrick. He goes all out to assist me and understands how frustrated I am because I am unable to sell my timeshare. I have been with you all for 3 years now and what I admire about him is he takes his time with me and does what he can for me. He does not just dismiss me! Anytime I call I'm going to ask for him. He is the best manager ever! All of the agents I have spoken to are good but since he is the Manager they always suggest I speak to him for more details. Patrick, please continue to work with me until my timeshare is sold. Jan 2015 is approaching and I will be paying my maintenance fee again... 10/31/2014

C. Leelum (Brooklyn, NY)Thursday, November 13, 2014



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