This notice of appreciation is sent to convey my gratitude for the excellent service I received today 6/21/16 from Natisha. Her first call to me was received as I exited a coffee shop so I could not avail the Internet, but she was gracious enough to invite my return call at my convenience. When I called her back I was surprised to hear that same genuine friendliness and willingness to help me through my web site confusion. It was as if I could hear the smile she must have had on her face because speaking with her actually made me feel good. Natisha expertly guided me through the site, answered my questions and when I apologized for my lack of tech savvy she assured me that she was more than happy to assist me. You have to understand, I'm a retired customer service/retail clerk with 30 yrs of postal experience, I've worked with and witnessed some destructive behavior in "serving the public" but this lady is someone I would dearly love to have worked side by side with. I know she NEVER receives bad reviews so mine is probably just one among many, but I have to thank whoever had the insight to place this beautiful soul in customer service, she is an asset to your company and she is a bright spot in my day. I've thoroughly enjoyed the experience to the extent that I wasn't even sad about the offer on my timeshare being cancelled. Please put me down as one very happy customer and be advised. Please convey my deepest gratitude to Ms Natisha and if permissible I'd like to send her a card to that effect. With gratitude and all sincerity. Keep The Faith
Nichole, It was indeed a pleasure speaking to you this afternoon but more importantly it was most productive. Your help in making my ad more polished with more pizazz will certainly pull in more hits. And your suggestion to focus on my unique deed ownership will really hit home to those who know something about buying and selling timeshares. Overall, I am very happy so far with the service you and your team are providing.
I spoke with Jessica today regarding my ad on your website for the sale of my two timeshares. I can honestly tell you it’s been a long time since I’ve had such a pleasant and time efficient experience with anyone like her! She answered promptly and “reeducated me on navigating the website” for the sake of updating all my information. She spent 35-40 minutes with me which was ‘unhurried and thorough’ in her instruction and directions! You have a very well-spoken and valuable employee in Jessica and hope I have the good fortune to deal with her again in the future!
I want to thank the team at Buy a Time Share, especially Laurel Parsons and Debbie Elliot. Not only did the team professionally walk me through the advertisement process they also provided outstanding follow-up / through service. My questions have been promptly answered and advice was provided in cordial and capable manner. Allow me to provide an example. This evening around 5:00 p.m. PST I sent an e-mail to Debbie with a question regarding a "cold call" sale offer I received. Within 45 minutes (8:45 p.m. EST) I received a call from Laurel. Within 30 minutes she completed a due diligence review and provided me valuable input regarding the cold caller. Laurel's input provided the information necessary to make a sound business sales decision. That's service oriented customer service. I would highly recommend that timeshare sellers, buyers & renters seriously consider using the services of Buy a Time Share. I don't want to forget Natisha - she's great!!!!
Thank You! For your great help today in navigating my way around your website. So far I am surprising pleased with this experience and feel I have made an excellent choice in choosing you all to list my timeshare! Chris Murphy was very helpful as well from my initial conversation.
I would like to thank you all for your assistance in selling my timeshare. I would like to give special thanks to Darwin & Natasha for the exceptional service and customer skills to get me through the process. Darwin was fantastic with the initial contact and basic setup and detailed explanation of what to expect. Natasha was extra ordinary and exceptional with the request for additional info that was needed to complete the advertisement then walked me through the webpage login. She was very professional and helpful. Great Teamwork.
I am sending this note to praise the way Laurel Parsons handle my questions and worked with me. She went above and beyond to take the time in a very pleasant and patient voice to make me very comfortable. I am 79 years old and she made me feel like I was talking to a family member. Without her excellent help I would not have been able to prepare my comments field on my Timeshare ad area. She is a real blessing to your organization. Thank you Laurel.
Again, another excellent experience with BuyATimeshare.com Customer Service Representatives. This time it was with Nikki. Wow, what service! And, the fact that Nikki offered me so much more than my initial inquiry, just saves so much time. You guys (& gals) at BuyATimeshare know how to pick (and train) your staff. It's just a pleasure for me to deal with this level of professionalism, and respect.
Thank you for your call this morning. I have dealt in the past with other "Time share sellers" and did not have any results or even a follow up. I felt I was ripped off. It has been a pleasure to work with you and buyatimeshare.com and I appreciate the feedback and the "extra efforts" on my behalf. Your assistance this morning was extremely helpful and I can certainly recommend you to any other individuals that would like to sell their time share interests. From my initial contact up to the present I feel that I have made the best choice in selecting someone to assist me in my sale.
I received an email from BuyaTimeshare.com, regarding my recent listing of my timeshare for sale with your company. Chris Murphy was my sales person. Currently I am satisfied with the service he has provided. Today, 5/18/16, I had the opportunity to speak with a Customer Service Representative, as I had questions regarding my account. I spoke with MS. Natisha Coleman. My decision to make this call paid off in ways that will only aid and assist in a positive and successful business collaboration. Ms. Coleman is a 'gem', in an industry where sometimes C/S Reps are stressed to the max. Natisha took time to go through area's of our business arrangement that I would have never known about. I felt totally comfortable speaking with Ms. Coleman. She was interested in what I had to say, and there was no doubt in my mind that she was just that, INTERESTED. She was professional, polite, courteous, and very importantly, KNOWLEDGEABLE. It was my pleasure speaking/dealing with your company through Natisha. Please extend my thanks to her for the service(s) she provided to me.