In writing an advertisement for my timeshare resale today, I secured the assistance of Jennifer Roush. She went out of her way to guide me through the process and critique my application. She even added helpful statements which should speed up the resale process. I could not have completed the advertisement as effectively had I not had her seasoned eye knowing what strong points to use. She is definitely an asset to your marketing department. I recommend her for any accolade which will further her career.
Yesterday I had the pleasure of speaking with Luis Villeda. Part of my career was spent in customer service and I know the importance of dealing with people. Luis has provided me with the best customer service I have ever encountered. The reason for me calling demanded more time and work than I expected. Obviously he is very knowledgeable with his work. He covered every detail and walked me through every step of the way. It was a pleasure working with Mr Villeda and would appreciate if he is acknowledged for it.
I recently signed up with Buyatimeshare to advertise a timeshare I purchased and am not able to use. The representative whom I spoke with had the patience of Job. When he contacted me by phone I became quite aggressive because he mentioned the resort name from which I bought the timeshare. I was not pleased with that resort and their responses to questions I had. But the rep from Buyatimeshare kept reassuring me he could help me get rid of it. After I finally let him explain, he took me from website to website to assure me he represented a legitimate company with a willingness and the resources and ability to truly help the customer. He was extremely pleasant and personal. I received a call on Mar. 27 from another representative who just wanted to update me on the status of my account. He too was pleasant and helpful.
Your representatives, unlike those of so many other companies, treat their customers with respect and kindness, but they know their business well. I feel confident with my timeshare in Buyatimeshare's hand. Thank you.
I want you to know that I was going over our agreement with your company when I wanted a few questions answered. I decided to call the customer service telephone number, not even sure anyone was available on the weekend. To my surprise, Edward Winton, Customer Care Manager, answers and very pleasantly answers my questions. Reminds me that if I have any other questions to please call back and someone will be available to help.
Well it wasn't very long after that I decided to check my add online, I am not computer savy, so back to the customer service telephone number, and much to my surprise, Edward Winton answers the telephone again. I thought to myself, the man would have to be a saint to deal with me now....to have to lead me around this computer.
Well, Edward should be appointed a saint....you have a kind, pleasant, patient gentleman who makes even someone like me feel comfortable.
Edward, thank you for all the help with the site, I actually feel better about using it now.
My name is R. Edwards and I am a retired veteran. On 17 Feb 2014, my agent Ron Marino contacted me to assist me in selling my timeshare.
Ron was the total professional. Before showing me how he could help me, he 100% sold me on how I had made the correct choice in Buyatimeshare.com. When he was completed, I was convinced that the company was the most experienced and rated number one when it came to the timeshare business; buying, selling and renting. Ron was great. He went beyond the typical sales pitch. He treated me with patience and respect. Once the conversation identified us both being vets, he even went a step further; making certain I got every deal there was to be had.
For anyone out there looking to sell their timeshare, Buyatimeshare.com is the place to go. And if you are a veteran, they will go the extra mile because they truly honor your service and the sacrifices you made.
Thanks Ron Marino,
R. Edwards, SgtMaj USMC (Retired)
I just want to give you feedback on two of your employees. Both Brad Rogers and Jennifer Roush have been so thorough and made me feel so comfortable in routing my way through trying to sell my Williamsburg Plantation Timeshare. I needed help in my journey thru your website and my entries and they were very knowledgeable and helpful. I thank them both!
From the moment Buyatimeshare.com contacted me to offer to help me sell my time share I have felt immensely optimistic.
My agent Kevin has helped me every step of the way and his associates such as Shaundra have always treated me with patience and respect.
In fact every time I call Buyatimeshare.com I receive top notch customer service; no waiting, no leaving a voice mail, I always get a straight answer to all my questions. The staff at Buyatimeshare.com work with resorts all over the world and they understand every aspect of the timeshare business, buying, selling and renting. I am grateful for the help Buyatimeshare.com is giving me and for a reasonable price too.
There is no question that if you are looking to sell a time share, buy a time share, or rent a time share, Buyatimeshare.com is the best and only place to go!
Debbie Roy is a Shining Star
In today's world Customer Service is mediocre at best.... Not the case with Debbie.
I was in a jam as I needed to meet up with friends in Neuro Vallarta at a specific resort on a specific date. I sent numerous emails to owners from multiple web sites. I wasn't making any progress until Debbie answered one of my requests. She found exactly what I needed. I signed the paperwork, and bought my airline tickets. The whole plan fell through the next day-- come to find out the owner hadn't turned in her week. I was in a tailspin. Debbie, who was in constant contact with me, assured me she would do her upmost to find a place for me.This would be her priority. She was so apologetic even though this was not her fault. I was going to get back on line and start searching once again. Debbie said--no need she had all the sites available to her and she would take care of me. Take care of me she did! I should have been more concerned than I was..but Debbie was so confident-I put my trust in her. She worked her magic and in a few days she had me set up when and where I needed to be. I can't say enough good things about the quality service Debbie delivered. She went the extra mile and no one knows how much I appreciate all she did for me. I loved the fact that she kept me informed along this journey. Debbie provided me the Best Customer Service I've had in many many years....She is a shining star!
In regards to [my] account, I'm writing to confirm that I, Mrs. Labadie, was assisted with the best of the best "Customer Service," that I've ever received in my entire life.
I actually work and supervise "Customer Service" but has I repeat never have I received "Customer Service" of that magnitude.
Jennifer Roush was very pleasant from the beginning of the conversation until the end. I asked lots of questions in reference to my account and at no time, did she ever changed the tone of her voice or answered me in a manner, where I felt like I was bothering her.
Because of the level of "Customer Service" that I received yesterday, I will most definitely recommend other buyers like myself, to transact business with your company. All for the sake of Jennifer Roush!
Once again, it was a pleasure having such an "Intelligent and Patient" young lady assisting me yesterday, November 18, 2013 and I will do my utmost best (after my Resort is sold) to recommend my other business partners to your company, with the level of superior "Customer Service" that I received at your location yesterday.
I highly recommend that you re-evaluate the employee, 'Jennifer Roush" and recommend her for her talents, so she can continue promoting your company and continue to be an inspiration, to your fellow employees.
Edward is BEYOND amazing at customer service!
Patience, (I am not at all computer literate!), a wonderful sense of humor, smart, professional and very generous with his time are some of the virtues Edward has. Trust me, I was a handful to him. After a few minutes, he talked me through positive changes that he helped me make that give me a sense of confidence about what BuyATimeShare.com can offer.
He may not want to see this in writing but he will be my go to guy and because of him BuyATimeShare will receive positive comments.